Your satisfaction is important to us. If you are not satisfied with your order, simply return it to us within 30 days and we will credit you for the entire amount less shipping charges.
We reserve the right to verify return product information before issuing a return credit (i.e. confirming damaged product).
- We are not responsible for any damage that may occur during the return shipment of your order.
- Fire 'n Idea will refuse any non-authorized returns. Any duties or customs charges, should they apply, are the responsibility of the customer.
- Unless we made an error in order processing or shipping, return shipping fees will apply.
- We advise U.S. and International customers to return their orders via registered mail, as Fire 'n Idea will not accept responsibility for lost or damaged orders.
- Shipping charges are not refundable.
- Returns made to Fire 'n Idea will be refunded in the form of the original payment method
We currently do not accept online exchange orders. If you receive an item in error, please return the item for a full refund.
